GENERAL CONDITIONS

 

Making a reservation

After a reservation has been made, the hotel will send a booking confirmation including terms of payment. The reservation is binding when the 1st instalment has been paid  and received by the hotel. No later than 8 days after receiving the confirmation, the 1st instalment must be paid (25% of the full amount). The rest of the amount has to be paid 30 days before the 1st day of the rental period. If making a reservation less than 30 days before the 1st day of the reserved period, the full amount has to be paid immediately. If the terms of payment are not fulfilled, the hotel is entitled to cancel the reserved apartment(s), without refunding any previous payments.

Name and address of the bank: Sparekassen Vendsyssel, Tranhøj 3, 9460 Brovst

Account No: 9070 – 1740411485

Internationale banktransfer use:

Iban No: DK8790701740411485

Swift code: VRAADK21

 

Insurance

Cancellation insurance is offered through Europæiske Travel Insurance. It has to be booked together with the reservation. The insurance ensures that you receive the full refund of your money, if you are unable to travel due to illness. The price for the insurance is 6% of the total amount. 

 

Cancellation Fees

Until 30 days before arrival:           10% of the full amount (min. 500,- DKK)

Between 30 – 7 days before arrival: 50% of the full amount

Less than 7 days before arrival:     100% of the full mount

 

Changes

A fee of DKK 200, 00 has to be paid directly to the hotel for any changes made to a current reservation.

 

Force Majeure

In case of force majeure (war, strike, riots etc.) the letting agency is allowed to cancel the letting agreement without compensation. Information about force majeure has to be given to the tenant soonest possible.

 

The rental price includes as follows:

Free disposal of the rented apartment and its equipment, free access to almost all facilities on the holiday compound, final cleaning by the end of the stay.  Use of indoor- and outdoor swimming pool is free of charge.

 

Arrival and departure

Arrival can take place after 15.00 (3 pm). Departure must take place no later than 11.00 (11 am). Any special arrangement must be made with the reception. By arrival after 18.00 (6 pm), please inform the hotel no later than the day before arrival.

Our address is: Strandvejen 150, 9460 Brovst phone number 0045 9823 5333

It is possible to rent various things at the hotel: Baby cot – dkk 100,00 per stay, baby chair – dkk 50,00 per stay, bike hire: dkk 50,00 per bike per 24 hour. Please reserve the above items in advance in order to guarantee them.

 

Bed linen

Bed linen is not included. The guest can bring the bed linen himself or rent linen packs for DKK 75,00 per person. The pack consists of all  bed sheets and 2 towels. The bed can also be made for an additional price of DKK 40,00. 

 

Pets

Pets are allowed for an additional price of DKK 300,00 per pet per stay.

 

Cleaning

The day – to – day cleaning is the responsibility of the guest. Cleaning equipment can be found in the apartment. A vacuum cleaner and additional cleaning equipments can be borrowed in the reception. For additional price cleaning can be organized every day.

 

The guest’s responsibility

The guest is obliged to respect the regulations, which are the same for all holiday compounds. The tenant is responsible for the inventory of the apartment. Any damages or deficiencies caused by the tenant must be settled on departure. The person who has made the reservation is also responsible for any damages caused by other occupants of the apartment during the rental period. The apartment must only be occupied by the number of persons stated in the price list.

 

Complaints / claims

Complaints have to be made in the reception immediately. If you wish to make a complaint, a written statement has to be sent to the hotel within a month after departure.

 

Requests

Requests of a certain apartment will be noted and complied with if possible, but we offer no guarantees.